The company is not responsible for defects or poor quality of products available to its customers. All products are received from suppliers packaged.

Returns of products charged by the COMPANY

Return of products charged by the COMPANY can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than what was ordered by type or quantity or in case of delivery the item has packaging damaged, completely or during most of it or in case the item is found to be defective. The product must not have been used or pre-installed.

In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the COMPANY. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed upon after consultation with the COMPANY, then the Online Store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced must be done together with all the documents that accompanied the product (eg Shipping Card – Invoice, Retail Receipt – Shipping Card, etc.) and its complete packaging . The product must not have been used or installed. The return of products charged by Aircon Energy A.E. will be carried out either by Aircon Energy personnel and means of transport or through a transport company. In case of return of the products, and provided that the products have been previously received and checked by renersys, the refund to the customer will be made by canceling the debit of the credit card within (10) calendar days, which will done with the care of renersys. In case the products are returned damaged or incomplete, the online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of this claim. against the customer.

In case a defective product is found in the delivered quantities, you reserve the right to return it within ten (10) working days (DOA) with the possibility of replacing it with our own shipping or refund costs.

To return the product, you must:

  • Not to be damaged
  • Have all the original documents / accessories that came with it
  • Complete packaging.
  • The product must also have its complete packaging when it is sent for inspection to the service.

Upon completion of the inspection by the Supplier Company to confirm the defective product and in case you wish to return the price of the order, it is done within fourteen (14) days and is carried out in the same way as you placed the order (eg cash or credit on your credit card.)

Right of withdrawal

From the initial submission of the customer’s order up to a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery and of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the former, the customer is entitled to withdraw from the sale.

This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted, only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it.

Following the withdrawal statement, the COMPANY is obliged to return the price received.

The refund to the customer will be made in case of debit by credit card as follows: in case the price has been paid to the COMPANY by the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of its cancellation transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract.

In the case of cash payment, if the customer had chosen the option “collection from the store” (collect @ store), it will be refunded to him from the store where he received the product.

The return will be made within fourteen (14) working days of both the product and the price.

Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.

The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual offset. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

This term does not apply to sales of products from physical stores.

Exceptions to withdrawal

There is NO retreat to:

Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

Products that are not eligible for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (epilators, shavers – cutters, brushes, toothbrushes and thermometers) .

Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such additional services or goods.

Sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery

Sale of products from physical stores.

Safe products – Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

  • Have the dealership guarantee and proof of purchase of the device.
  • The fixed components of the device (Serial No.) have not been altered
  • Do not exclude damage based on the manufacturer’s warranty form